Refund and Cancellation
Resourceful Consultancy Services aim is to make your course registration experience easy, efficient and transparent, so you can get your training as quickly as possible. The following policies are designed to ensure your satisfaction and understanding of our registration process works. If you have any questions about the information below, please contact us.
Phone: 250 500 2348
Resourceful Consultancy Services cancellation and refund policy is if a student wishes to withdraw from a course, they must submit written notice at least two business days before the course begins to be eligible for a refund (less a $50 administration fee). Registration fees of $50 or less are non-refundable unless a course is cancelled by Resourceful Consultancy Services. No refund will be made for cancellations received later than two business days before the course begins. Some exceptions to this policy apply (see below).
Before completing your registration, online or in class, please carefully review the details for the course you have selected. Please make sure that you have selected the course you require on the correct date. Mistakes are not easily rectified after the sale has been confirmed.
Course confirmations are sent by email only. It is possible that the confirmation email may be lost or filtered by an ‘anti-spam program’. If you have not received your confirmation email within 24 hours of your registration, it is your responsibility to contact us to confirm your arrangements. Course reminders are not issued.
Class schedules and timelines are strictly followed. Arriving late for your course may cause you to be turned away at the door. Refunds are not issued for individuals who are turned away at the door for late arrival or non-attendance (no-shows).
Resourceful Consultancy Services is sometimes forced to cancel courses due to insufficient enrolment or other reasons. If this occurs, a full refund is processed and sent to students automatically.
Exceptions in certain cases, Resourceful Consultancy Services may act on your behalf in completing the withdrawal process without charge or full charge. Typically, this would occur in cases involving death, serious injury or illness, or formal requests to do so. Resourceful Consultancy Services retains the right to refuse refunds if the two days’ notice is not received.
Failure to attend classes does not constitute an official withdrawal. If you unofficially withdraw from the course, that is, without formal written notification, you will be deemed a ‘No-Show’ in the course registration.